Terms of service
Last updated: 26 August 2026
Welcome to Calme. By accessing our website or purchasing our products, you agree to the following Terms of Service.
These Terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
Nothing in these Terms limits any consumer right that cannot legally be excluded under South African law.
1. About Calme
Legal Business Name: Calme
Trading Name: Calme
Email: calmecpt@gmail.com
2. Products
We make reasonable efforts to ensure that our product descriptions, images and ingredient information are accurate.
Skincare results can vary from person to person. Calme does not guarantee a particular cosmetic result from using any product.
Always follow the directions and warnings provided on the product packaging.
If you have known allergies or sensitivities, review the ingredients before use. If significant irritation occurs, discontinue use and seek appropriate medical advice.
3. Orders & Payment
All orders are subject to product availability.
Prices are displayed in South African Rand (ZAR) unless otherwise stated.
We reserve the right to correct obvious pricing or product listing errors. If an order is affected by a significant error, we will contact you and provide an appropriate remedy.
Payment must be successfully completed before an order is dispatched.
4. Shipping
Calme currently ships within South Africa using Aramex Store-to-Door.
Our estimated delivery time is 5–7 working days, excluding weekends and public holidays.
Delivery times are estimates and may be affected by courier delays, public holidays, adverse weather, incorrect delivery information, strikes or other circumstances outside our reasonable control.
Please see our Shipping & Delivery Policy for full details.
Nothing in these Terms limits any statutory rights you may have regarding delivery.
5. Returns & Refunds
Returns and refunds are governed by our Returns & Refunds Policy.
Because our products are skincare products, we generally cannot accept voluntary change-of-mind returns for products that have been opened or used, subject to your statutory rights.
Nothing in this section limits your rights under the Consumer Protection Act in relation to defective, unsafe or non-conforming products.
6. Consumer Rights
Calme complies with applicable South African consumer protection legislation.
Nothing in these Terms is intended to:
- exclude the Consumer Protection Act;
- remove a statutory warranty;
- prevent you from exercising a lawful consumer remedy; or
- limit liability that cannot legally be limited.
Where these Terms conflict with a mandatory provision of South African law, the law will prevail.
7. Website Use
You agree to use the Calme website lawfully and not to:
- commit fraud;
- interfere with the website or its security;
- introduce malicious software;
- attempt unauthorised access; or
- misuse our content or intellectual property.
8. Intellectual Property
All Calme branding, logos, product names, photographs, graphics, text and other original website content belong to or are licensed to Calme.
You may not reproduce or commercially use our content without our written permission.
9. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website.
Changes will not retrospectively remove rights that have already accrued to consumers.
10. Contact
For questions regarding these Terms, contact:
Calme
Email: calmecpt@gmail.com
By using our website or placing an order, you acknowledge that you have read and agreed to these Terms of Service, subject to your statutory rights under South African law.